Help

Account preferences

How do I update my email preferences?

Go to profile page then click Edit in the page.

How do I change my password?

Go to profile page then click Change password next to your username in the page.
※Those using social login cannot change their password.

How do I change my email address?

Go to profile page then click Change email address.
Upon your request, we will send a link to your new email address.
Please check your inbox to click the link within 24 hours to complete the procedure.

NOTES
The email is sent from a send-only address.
If you didn't receive your verification or reset email, please confirm the following:

  1. Spam Folder
    • A spam filter or email rule might move the email to the spam folder. Please check your spam folder.
  2. Security/anti-virus software settings
    • If you have installed a firewall or an anti-virus software, these might mistakenly detect the email as a spam.
  3. Email service provider settings
    • In case you still cannot receive the emails after confirming the above, your email service provider may provide a virus-protection service or anti-spam blocking service by default. If you are using a business email, the settings might be applied on your company's email server.
    • In the above cases, please contact your email service provider or your company's network administrator for the details.'
  4. Inbox
    • Your email account might be full. Please check your status and remove messages if necessary.

Can I have multiple SIGNATE accounts?

Having more than one account is not permitted. Please confirm the article 2, paragraph 2 of the terms for the details.

Competitions

I am receiving an error for my submission.

Please refer to the submission format of sample_submit.csv available in the Download Data page. Common causes of errors are as follows:

  • Incorrect datetime format
  • Containing non-numeric values
  • Extra comma at end of row
  • File size is too large (Limit: 400MB)

Do submission errors affect daily submission limits?

Only successful submissions do.

Can I use external data in the competition?

As it depends on the competition you are entering, please confirm them in the competition rules page.

Other

SIGNATE’s browser choice.

We recommend using the latest version of Google Chrome for the best experience.

How do I close my account?

Click here to close your account.