Go to profile page then click Edit button in the page.

Go to profile page then click Change password next to your username in the page.
※Those using social login cannot change their password.

Go to profile page then click Change email address.
Upon your request, we will send a link to your new email address.
Please check your inbox to click the link within 24 hours to complete the procedure.

NOTES
The email is sent from a send-only address.
If you didn't receive your verification or reset email, please confirm the following:

Please confirm the notes above.

Having more than one account is not permitted. Please confirm the article 2, paragraph 2 of the terms for the details.

Possible reasons are as follows:

Please refer to the submission format of sample_submit.csv available in the Download Data page. Common causes of errors are as follows:

• Incorrect datetime format
• Containing non-numeric values
• Extra comma at the end of the row
• File size is too large (Limit: 256MB)

Only successful submissions do.

As it depends on the competition you are entering, please confirm them in the competition rules page.

Please try out the followings:

• Use the latest version of Google Chrome.
• Disable browser security extensions.
• Confirm the settings of your installed anti-malware softwares.
• Access from the network from outside of your organization.
• Use the latest version of OS.

If all else fails, please send us information about the version of the os, browser, browser extensions, and how browser behaves when clicking the download button.

Unauthenticated users can join practice competitions only.

Scope of disclosure varies depending on the competition. Please refer to the "Disclosure policy" on each competition details page.

Whether or not team-up function is enabled depends on the competition type. When it comes to the competition where the function is enabled, you can see the Team Up button appearing next to the Submit button. Note those one of the following conditions applies are not allowed to join a team when:

• he or she has already teamed up.
• he or she already belongs to another team.

Please also not that in order for one to join a team, it must

• be a solo participant.

Note that a team should be created for each competition even though it has the same team members.

Within the team creation period, members can be added from the "Edit Team" button on the competition page within the maximum number of team members.

Please note that team creation period and the maximum number of team members vary depending on the competition.

You cannot leave your team once you join it.

Yes, you can submit predictions by using SIGNATE CLI (Click here for details).

The following situations can be considered as reasons for the submission error:

• Your team have reached maximum allowed submissions per day.
• Your team leader deactivated its account.

When one is participating in a competition as a team leader, deactivating its account will instantly disband the team.

Once your team is disbanded, you will no longer be able to submit predictions to the ongoing competition that you have been participating in.

It would be good to discuss the team activity policy among members to avoid unexpected situations.

Please note deactivating a team member's account does not disband the team as long as it is not leader's.

When all team member's accounts except the leader's are deactivated, the team will be regarded as a solo team.

Please refer to this page for details.

Rankings (including Scores and Medals) reflect your historical performance, which are to reward your accomplishments and to estimate your current skills and abilities. Click here for further details.

Click here to see the conditions to earn medals.

Please also note that different conditions may be applied depending on the number of competitors in the competition.

Click here for the conditions for each tier.

We recommend using the latest version of Google Chrome for the best experience.

Click here to close your account.